When is the last time you got a letter?

How is your customer service?  Do you have the right people on the bus?  Do they do the right things?  A letter like this might be a good indicator for you.  See if you can recognize the supermarket…

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I wanted you to know that I notice when a company hires the best people. On Saturday, 4/14/12, I was shopping with my 17 month old and we were in the aisle by the seafood dept. He dropped the pacifier out of the cart and when I picked it up, Dave (in the seafood dept) asked “sir, can I wash that for you?” I can tell you this is one of the outliers in the customer service world. He took the pacifier, washed it and dried it for me and said “I understand. I’ve been there.”

Please, never forget that your people are the reason “shopping is a pleasure.” I spend about $1k/month at this store but he had no idea. That’s why it’s so impressive. Great people make all the difference! I wonder how that would have looked if I’d been at Walmart…

Thanks,

A VERY satisfied customer

What are your stories like this?  Do your customers rave about your people? We’d love to hear about it.  Share your comments and let us know the other good stories.

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