I can see clearly now…

Most likely, if you’re reading this, you understand the necessity of clear expectations for employees.

There is also a good chance that you understand the importance of setting customer/client expectations.

The real question is this:

Do they (customers/employees) think the expectations are clear?

How do you know?  Did you ask them?  Did they just say “yes” or did they articulate them back to you?

Make sure expectations are clearly set…from the eye of the beholder…

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s